By placing a reservation with KEE Limousine you acknowledge and agree to the following terms and conditions.
Billing:
The following types of payment are accepted:
- Cash
- MasterCard
- American Express
- Visa
- Discover
No Personal Checks are allowed.
Rates:
For travel to and from the major airports and cities in our area, our standardized flat rates apply. Please request a quote for service to those major airports and cities.
For travel between locations in which we do not have a flat rate, our hourly rate (listed below), plus any applicable tolls will be applied. This trip will be billed from the time our vehicle leaves our garage to the time it returns.
Hourly Rates:
- Sedan: $55.00 + 20% Gratuity + Surcharge
- Van: $80.00 + 20% Gratuity + Surcharge
- SUV: $78.00 + 20% Gratuity + Surcharge
All trips billed on hourly basis have a 3 hour minimum and are based on the time we leave and return to our garage in New Milford, CT.
All rates are subject to change without notice. Current rates are confirmed at the time a reservation is made with our office.
Hourly Quotes:
All hourly quotes are an estimate based on the information we are supplied and on our Google mapping system during the booking process. The actual trip may take longer than the estimated Hourly Quote due to additional stops, wait time, traffic, weather, or Acts of God. We will bill for the actual time used based on the time we leave our garage to the time we return to our garage in New Milford, CT.
Additional Fees:
- Airport Inside Greet Fee
While all airport pickups will be made curbside, we understand there is still a need to greet some people inside at their baggage claim or as they exit the Customs area. If you need assistance inside the airport upon your arrival, please arrange for this service when making a reservation. There will be a fee of $25 for this inside greeting + the parking fee which is incurred. - Parking Fees
All parking fees will be determined from the parking receipt. - Tolls
All applicable tolls will be added to the final cost of the trip. - Additional Stops
$25.00 per stop minimum.
Additional stops in or into NYC are based on the hourly rate for the vehicle. - Early/Late pickups
(between 10:00 p.m -12:00am & 4:00am - 5:00 a.m.) - $20.00 - Extreme Early/Late pickups
(between 12:01 a.m. & 3:59 a.m.) - $40.00
Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.
Any other out of pocket expenses incurred.
Wait Time Charges:
Domestic Arrival pickups have a 30 minute grace period after the scheduled flight arrival time.
International Arrival pickups have a 1 Hour grace period after the scheduled flight arrival time.
After the appropriate grace period has ended, the wait time will be charged in 15 minute increments at the current hourly rate for the type of vehicle the customer has ordered.
Cancellation & No Show Charges:
All trips must be cancelled 12 hours prior to the scheduled pickup time to avoid any fees. All trips that are cancelled without a 12 hour notice are subject to the following charges.
- For pickups going to an airport, up to a 50% cancellation fee will be charged to the customer.
- For pickups at the airport or in New York City, the customer will be charged a "No Show" fee which equals the total trip including any wait time, tolls, and parking that were incurred.
If a customer cannot locate their driver, it is the customer’s responsibility to contact our office. We are in communication with our drivers and we will be able to assist you in finding your driver. If a customer has not called our office, and we cannot contact the customer through their contact numbers we have on file, after 1 hour the driver will be released. The customer is then subject to a "No Show" fee, which equals the total trip including any wait time, tolls, and parking that were incurred.
Holiday Rates:
A Holiday Charge of 25% will be added to all trips occurring on the follow holidays:
- New Year’s Eve
- New Year’s Day
- Easter
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
The gratuities for these Holidays increase from 20% to 25%.
Important Policies:
KEE Limousine is a NON-Smoking company. This applies to ALL vehicles!
Any and all changes to any reservation MUST be done through the office staff of KEE, not with the drivers.
While we make every effort to arrive at our pickups as scheduled, KEE Limousine is not responsible for acts of God and/or any circumstances that are beyond our control including, but not limited to bad weather, construction delays, road conditions, traffic tie-ups, accidents, or flight delays.
We reserve the right to substitute vehicles.
A "Prom Contract" is to be signed by all parents before final reservation is made.
KEE Limousine has the right to terminate the trip for verbal/physical abuse of driver(s) or equipment and/or if they feel unsafe at anytime and/or if the client is in possession of any illegal material or substance. The terminated trip will be billed the full amount of the reservation.
The client assumes all responsibility for any and all damages to the inside and outside of the vehicle(s) deemed by KEE to be caused by recklessness, vandalism, and/or smoking by the occupants. (Subject to a cleaning fee of $1000.00).
KEE is not responsible for any items left in the vehicles or any lost or damaged luggage.
